Frequently Asked Questions

We are here to help you better understand the benefits of Balneol. If you have additional questions, please reach out and contact us.

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Can Contac® Cold + Flu medicine be taken during pregnancy?

Dealing with the symptoms of a cold or flu while pregnant can be doubly uncomfortable. Many women want to know whether it’s safe to take Contac® Cold + Flu medicine while pregnant. Some medicines are safe during pregnancy and some are not.

If pregnant or breast feeding, ask a health professional before use (be sure to print out a list of active ingredients). He or she will be most familiar with your risk-level and current medications.

Can I drink alcohol with Contac® Cold + Flu medicine?

Many people wonder whether it’s safe to drink alcohol while taking Contac® Cold + Flu medications. This product contains acetaminophen. Sever liver damage may occur if you drink 3 or more alcoholic drinks every day while using this product.

It is inadvisable for you to drink alcohol while taking cold and flu medications. All Contac® Cold + Flu products contain alcohol warnings. These products contain acetaminophen, a popular pain-reliever and fever-reducer. While considered by the FDA as safe and effective for OTC use, acetaminophen has been shown to cause liver damage when taken in combination with three or more alcoholic beverages per day. The FDA notes that “alcohol abusers are at increased risk,” for possible liver damage.

Contac® Cold + Flu Night formula also contains an antihistamine (Chlorpheniramine). Alcohol may increase drowsiness associated with this ingredient. As stated on the label, when using Contac® Cold + Flu formulations, avoid alcoholic drinks.

Can I take Contac® Cold + Flu with other medications?

Drug interaction precautions appear on the back label of every Contac® Cold + Flu box. When in doubt, it is best to check with your doctor or pharmacist.

As stated on the label, do not use Contac® Cold + Flu with any other drug containing acetaminophen (prescription or nonprescription). If you are not sure whether a drug contains acetaminophen, ask a doctor or pharmacist.

Do not use Contac® Cold + Flu if you are now taking a prescription monoamine oxidase inhibitor (MAOI) (certain drugs for depression, psychiatric, or emotional conditions, or Parkinson’s disease), or for 2 weeks after stopping the MAOI drug. If you do not know if your prescription drug contains an MAOI, ask a doctor or pharmacist before taking this product.

Ask a doctor before use if you have:

  • liver disease
  • heart disease
  • glaucoma
  • diabetes
  • high blood pressure
  • thyroid disease
  • trouble urinating due to an enlarged prostate gland
  • a breathing problem such as emphysema or chronic bronchitis

Ask a doctor or pharmacist before use if you are taking:

  • the blood thinning drug warfarin
  • sedatives or tranquilizers

Can you treat the flu once infected?

While there is no cure for the flu once you are infected, you can treat the symptoms of the flu and help speed recovery.

When you have the flu, get plenty of rest and increase your fluid intake; this is your best treatment once infected. For cold and flu symptoms, the Center for Disease Control and Prevention recommends the following:

  • Get plenty of rest
  • Drink plenty of fluids
  • Use a clean humidifier or cool mist vaporizer
  • Avoid smoking, second-hand smoke, and other pollutants (airborne chemicals or irritants)
  • Take acetaminophen, ibuprofen or naproxen to relieve pain or fever

For children and adults, over-the-counter pain relievers, decongestants and saline nasal sprays may help relieve some symptoms. Contac® Cold + Flu can help alleviate the symptoms that come from cold and flu infections in adults and children over 12 years of age. Symptoms will vary, so make sure to choose the Contac formula that’s right for you.

Resources:

Centers for Disease Control and Prevention. Get Smart: Know When Antibiotics Work; Symptom Relief. Retrieved from: http://www.cdc.gov/getsmart/antibiotic-use/symptom-relief.html. Accessed January 26, 2012.

Does Contac® Cold + Flu contain aspirin?

No. Contac® Cold + Flu products do not contain aspirin. The analgesic (also known as pain reliever) used in Contac® Cold + Flu medicine products is acetaminophen.

Acetaminophen is one of the most commonly used drugs in the United States. It is widely and effectively used in both prescription and over-the-counter (OTC) products to reduce pain and fever.

This product contains acetaminophen. Severe liver damage may occur if you take

  • more than 8 caplets in 24 hours, which is the maximum daily amount
  • with other drugs containing acetaminophen
  • 3 or more alcoholic drinks every day while using this product

How are cold and flu viruses spread?

There are plenty of misconceptions regarding the spread of cold and flu viruses. Have you ever wondered how the cold and flu are actually spread?

Viruses spread when an infected person coughs or sneezes, expelling viral-infected droplets several feet. These viruses can also live on any object that comes in contact with an infected person. Objects such as door handles, telephones, towels, and silverware can spread a virus days after being contaminated.

Touching your nose, mouth or eyes after handling an object contaminated by a virus will likely infect you. A person infected with a flu virus can spread the infection one day before symptoms emerge, and for up to a week later.

Resources:

Centers for Disease Control and Prevention. Seasonal Influenza: How Flu Spreads. Retrieved from: http://www.cdc.gov/flu/about/disease/spread.htm. Accessed January 26, 2012.

How can you prevent the flu

The flu is a highly contagious virus that can be prevented, in part, with certain basic practices. We’ve compiled some information on precautions you can take to prevent the flu, and ways you can help stop the spread of the flu virus.

Protect yourself and stay flu-free:

  • Get a flu shot every year. The CDC (Centers for Disease Control and Prevention) recommends a yearly flu vaccine as the first and most important step in protecting against flu viruses.
  • Wash your hands often with soap and water or an alcohol-based hand rub – it’s one of the best ways to avoid catching, or spreading the viruses you come in contact with.
  • Never share glassware or silverware with infected persons.
  • Avoid touching your eyes, nose and mouth. Germs spread this way.

Do your part to stop the spread of the flu virus:

  • Practice good hygiene, such as covering your mouth when coughing or sneezing.
  • Stay home from work or school when you are sick. While sick, limit contact with others as much as possible to keep from infecting them.
  • Properly dispose of tainted tissues.

Resources:

Centers for Disease Control and Prevention; Seasonal Influenza (Flu). Retrieved from: http://www.cdc.gov/flu/protect/preventing.htm. Accessed January 23, 2012.

What is an antihistamine?

If you suffer from allergy cough, itchy throat or allergy headaches, you are probably very familiar with the term antihistamine. But do you know what an antihistamine really does?

As the name implies, antihistamines block the effect of histamines. Histamines cause sneezing and the excessive nasal secretions of allergic reactions. By blocking the effect of histamines, antihistamines help reduce the runny nosesneezing and watery eyes that often bother cold, flu and allergy sufferers.

The antihistamine used in Contac® Cold + Flu medicine products is Chlorpheniramine Maleate, which may cause drowsiness. Only the Contac night formula, Contac® Cold + Flu Night, contains an antihistamine because of the drowsy effect that it may have. Use caution when driving a motor vehicle or operating machinery. Please see product packaging for complete safety information.

Why is there a thyroid disease warning?

Contac® Cold + Flu packaging contains a warning label stating that patients should contact their doctor before taking Contac® Cold + Flu if they have thyroid disease. Why is this warning important and what does it mean?

Hyperthyroidism predisposes some patients to increased heart rate. Many decongestants, including Phenylephine (which is used in Contac® Cold + Flu formulas) may increase that effect. If you have hyperthyroidism, your physician can help determine if using products with phenylephrine is appropriate.

As stated on the label, check with your doctor before using Contac® Cold + Flu if you have any of the following conditions: liver disease, heart disease, thyroid disease, diabetes, glaucoma, high blood pressure, trouble urinating due to an enlarged prostate gland (if male), or a breathing problem such as emphysema or chronic bronchitis.

Why is there a warning about heart disease, high blood pressure or diabetes?

Contac® Cold + Flu advises patients suffering from heart disease, high blood pressure and/or diabetes to consult with their doctor before using Contac. Decongestants in cold medicines decrease the size of enlarged blood vessels in nasal passages, but they can also affect blood vessels in the rest of your body and raise blood pressure.

For most people, this increase isn’t significant. However, some people (especially those who already have high blood pressure) can have exaggerated responses to decongestants, contributing to dangerously high blood pressures.

As stated on the label, check with your doctor before using Contac® Cold + Flu if you have liver disease, heart disease, thyroid disease, diabetes, glaucoma, high blood pressure, trouble urinating due to an enlarged prostate gland (if male), or a breathing problem such as emphysema or chronic bronchitis.

Why is there a warning for nervous, dizzy and sleepless symptoms?

Contac® Cold + Flu products contain the nasal decongestant phenylephrine. Nasal decongestants are adrenalin-like substances that stimulate the sympathetic nervous system. When taken in excessive doses, phenylephrine has been known to cause nervousness, dizziness and sleeplessness.

Phenylephrine belongs to a class of drugs which reduces swelling in the mucosa and decreases nasal airway resistance. It has also been shown to have stimulating effects, which can result in sleeplessness when taken in excessive doses. Stop use and ask a doctor if you get nervous, dizzy or sleepless while using Contac® Cold + Flu products

Orders + Shipping

What payment methods are accepted?

We accept all major credit cards, Apply Pay, Google Pay, Amazon Pay, Shop Pay, and PayPal.

Where can I find my tracking?

We'll send you an order confirmation email and a tracking confirmation when your order ships. You can also find your tracking number by logging into your Geritol account.

What is your return policy?

We love the products
we've made, and we think you will too.  However, if you're unsatisfied for any reason, please contact us within 60 days of the date of purchase to request a return authorization and full refund.  Please note that this policy applies only to products purchased directly from our website, www.contac.com, or one of our authorized sellers in the United States.  If you did not purchase your product from us,
we ask that you first contact the retailer from which you purchased your product to inquire about its return policy. If your retailer is unable to address your concerns, please contact us here.

Can I make changes or cancel my order?

We are unable to modify, change, or cancel an order after it has been placed.

When placing your order, please be sure to input the correct shipping address. If you know that you incorrectly entered your address or did not put your apt/unit number, please contact us immediately here.

Is it safe to order through contac.com?

We only offer safe payment processing services on contac.com. Please feel free to investigate our payment processors' security measures for further information: Shopify Payments and PayPal.com. We also use SSL encryption. We never see your credit card information, have access to it or store it in any way.

When will my order be shipped?

We ship Monday through Friday and your order will ship approximately within 24 to 48 hours from the time it was placed.

How long until I receive my order?

Depending on the shipping method selected you can expect your order to be delivered approximately within 4-7 business days.

What shipping carriers do you use?

We use the United States Postal Service (USPS), FedEx, and UPS.

Are you entering a promo code or gift card?

On the last page, before you complete your purchase, there will be a box where you can enter your discount or gift card code. If you checkout with "PayPal" your promotional discount will be automatically applied.

What is your privacy policy?

Our privacy policy is here.

Can't find what you need?

You can contact our customer service team by filling out the below contact form, sending an email to hello@contac.com or call 1-855-874-0970 Monday through Friday from 9:00 am to 5:00 pm EST.

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